Help Center
How can we help you write?
Browse common questions below, open an author guide, or use Pinallo Help chat on any page for live answers and human handoff.
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Tap a topic to jump to its FAQ. Still stuck? Chat with Pinallo Help or email the team.
Getting Started
Accounts, projects, and your first writing session
Go to app.pinallo.com and sign up with email. Verify your email if prompted, then create your first project.
Writing & AI
Marcus AI, story bible, outlines, and drafts
No. Pinallo is designed as a co-pilot. You approve structure and wording. Keep your Story Bible updated so assistance matches your tone and canon.
Billing & Plans
Subscriptions, invoices, and upgrades
Billing for Pinallo is processed by parent company Alphasol LLC. For invoices and payment questions, email billing@alphasol-llc.com.
Publishing & Print
Distribution, rights, covers, and author copies
Yes. Pinallo does not take your publishing rights. You keep rights and royalties; we help with tools, formatting, and distribution workflows.
Audiobooks
Narration, chapters, and listening proofs
Yes on eligible paid plans. Generate chapter audio with narrator voices tied to your book project, then proof-listen before distribution.
Account & Privacy
Security, data, and how to reach us
Use the Pinallo Help chat on any page for quick answers and live handoff, email hello@pinallo.com for general questions, or visit /contact for all channels.
Need a human?
Use the Pinallo Help widget for live handoff, or email hello@pinallo.com. Billing is handled by Alphasol LLC.